HOW WE WORK

The right solution for every business

INCENTEA

We cover the entire life cycle of the solution

At INCENTEA, we believe that deeply understanding the business and our customers’ needs is the essential starting point for presenting truly effective, value-adding solutions.
We work side by side with our customers to identify the most suitable solution for each challenge, making each project unique. To do this, we rely on:

Strategic partnerships with other organizations;
A dedicated, professional and technically qualified team, with certifications in the products we integrate;
A continuous commitment to updating and excellence, offering a differentiated, value-adding service.

Global Proposal

Thanks to our strategic positioning and the partnerships we maintain, INCENTEA presents a global proposal that covers the entire life cycle of an information system.

It all starts with a rigorous requirements survey — the foundation for the success of any project.

We use implementation methodologies adjusted to each customer’s reality, ensuring deadlines are met and the defined objectives are achieved.

Our support services are competent and always available, ensuring that solutions remain up to date, optimized and aligned with the growth of our customers’ business.

Contact

Solution Implementation

The implementation of an integrated system aims to:

Install and configure the applications according to the organization’s requirements;
Develop additional features to expand the potential of the solutions;
Train users and support them in adapting to the new solution.

To achieve these objectives we use appropriate methodologies that provide the right tools to ensure implementation success — whether in Management systems or other areas.

Contact

Maintenance and continuous improvement

After implementation, the maintenance phase begins, in which we provide effective technical support through application update and service contracts that ensure the smooth operation of the entire system.

In this phase, we offer:

Technical support by phone, remotely or on site;
Ongoing training so that users develop skills and get the most out of the applications;
Monitoring and continuous improvement to ensure return on investment.

Our employees receive constant training on new features and methodologies, always staying at the forefront.

Contact

Support Contracts

The INCENTEA support contract guarantees customers:

Privileged access to our services;
Continuity of technical support;
Advantageous financial terms.

Types of support available:

Service Desk: Phone support with remote interventions;
Personalized: On-site support at the customer’s premises;
Proactive: Scheduled interventions to monitor and prevent problems.

Contract features:

Automatic annual renewal;
Full coverage (Service Desk, Personalized and Proactive);
Based on a credit package;
Payment by Direct Debit (SDD).

Customers with an active contract also have access to the INCENTEA Customer Portal, where they can manage requests, view reports, check balances and follow all activities with maximum convenience.

Contact