ISQ - Interface and Technology Center
To support its digital transformation process, ISQ implemented Microsoft Business Central with the support of INCENTEA, creating a centralized platform that made it possible to standardize sales management, consolidate customer information and increase operational efficiency.
Engineering, Consulting, Inspection, Testing, Research and Development (R&D), and Innovation
With 60 years of experience, ISQ is a national and international reference in technical consulting, specialized training and certification for industry, providing solutions for a variety of areas.
INCENTEA Core is now INCENTEA – Technology for People
The Client
Founded in 1965, ISQ started out focused on the welding sector, with innovative technology essential to the growth of industry in Portugal. In the 1980s, it expanded its activities into other areas, such as the environment, safety, metrology, inspection of electrical and construction installations and equipment, as well as safety testing of goods and equipment.
Its commitment to internationalization began in the early 2000s, followed by diversification of services and a focus on Industry 4.0. Throughout our journey and across all of these areas, it has maintained its commitment to Innovation, Quality and Safety as fundamental pillars of its work.
The Challenge
Over the years, ISQ’s different business units developed their own systems and processes to meet their specific needs. This evolution produced a very heterogeneous technology ecosystem, in which information was scattered across several platforms that did not communicate with each other.
The main challenge was to centralize and standardize commercial information, ensuring a global view of the customer and of the organization’s activity. In addition, it was essential to align the different business areas around common processes, creating a solid foundation for digital transformation and for more efficient information management.
”Each business unit had its own platform and its own sales management. Today we have a global, integrated view of the organization.
João SafaraExecutive Board Member da ISQ
The INCENTEA Solution
To address the challenges of scattered information and lack of process standardization, INCENTEA implemented an integrated sales management solution, supporting ISQ’s digital transformation strategy and promoting a single view of customers, opportunities and commercial activity.
- Implementation of a centralized platform for managing commercial information;
- Standardization of processes and working methods across the different business units;
- Consolidation of customer, proposal and interaction information in a single data source.
The Results
The implementation of the new platform allowed ISQ to eliminate the dispersion of commercial information and obtain an integrated view of its customers and business opportunities. Centralizing the data increased the quality of the information available and made it easier to track commercial activity across the organization.
The standardization of processes brought significant operational efficiency gains, enabling faster, better-informed responses to customers. In addition, the project laid the groundwork for future innovation and artificial intelligence initiatives, supporting the continuous evolution of ISQ’s digital transformation strategy.
Why choose INCENTEA?
INCENTEA combines technology, methodology and business knowledge to deliver real results. Want to transform the management of your business and achieve the same results in your company?
