HOW WE WORK

The right solution for every business

INCENTEA

We cover the entire solution life cycle

At INCENTEA we believe that a deep understanding of our Customers’ business and needs is the essential starting point for delivering truly effective, value-added solutions.
We work side by side with our Customers to identify the most suitable solution for each challenge, making every project unique. To do so, we have:

Strategic alliances with other organizations;
A dedicated, professional and technically qualified team, certified in the products we integrate;
An ongoing commitment to updating and excellence, offering a differentiated, high value-added service.

Global Proposal

Thanks to our strategic positioning and the alliances we maintain, INCENTEA offers a global proposal that covers the entire life cycle of an information system.

It all starts with a rigorous requirements gathering, the foundation for the success of any project.

We use implementation methodologies adapted to each Customer’s reality, ensuring deadlines are met and the defined objectives are achieved.

Our support services are competent and always available, ensuring that solutions remain up to date, optimized and aligned with the growth of our Customers’ business.

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Solution Implementation

The implementation of an integrated system aims to:

Install and configure the applications in line with the organization’s requirements;
Develop additional functionality to expand the potential of the solutions;
Train users and support them in adapting to the new solution.

To achieve these objectives, we use suitable methodologies that provide the tools needed to ensure the success of the implementation, whether in Management systems or other areas.

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Maintenance and continuous improvement

After implementation, the maintenance phase begins, in which we provide effective technical support through application update and service contracts that ensure the whole system works properly.

In this phase, we offer:

Technical support by phone, remotely or on site;
Ongoing training, so that users develop skills and make the most of the applications;
Monitoring and continuous improvement, ensuring return on investment.

Our professionals receive constant training on new features and methodologies, always staying at the cutting edge.

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Support Contracts

INCENTEA’s support contract guarantees Customers:

Privileged access to our services;
Continuity in the provision of technical support;
Advantageous financial terms.

Types of support available:

Service Desk: Phone support with remote interventions;
Personalized: On-site support at the Customer’s premises;
Proactive: Scheduled interventions for monitoring and incident prevention.

Contract features:

Automatic annual renewal;
Full coverage (Service Desk, Personalized and Proactive);
Based on a credit package;
Payment by Direct Debit (SDD).

Customers with an active contract also have access to the INCENTEA Customer Portal, where they can manage requests, view reports, check balances and follow all activities with maximum convenience.

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