Leading the future of intelligent management.

The Cegid Partner Summit 2026, held at the iconic Alfândega do Porto Congress Center on September 15, 2026, was the epicenter of technological innovation applied to management, bringing together the best of the Cegid ecosystem with more than 800 technology partners and industry professionals for a day of sharing, strategic vision, and presentations of the latest innovations shaping the future of technology and Artificial Intelligence.

The INCENTEA team was present with an exhibition space and in the sessions, closely following an agenda full of major technology announcements aimed at accelerating the competitiveness of small and medium-sized businesses.

INCENTEA’s participation also included an international delegation, with the heads of operations from Angola, Mozambique, and Cape Verde attending, reinforcing the group’s strategic vision and its commitment to following technological developments and innovation opportunities in the different markets where it operates.

Portugal as a center of excellence and the new era of AI

The event highlighted Portugal’s strategic importance within the Cegid group. Today the country acts not only as a priority market, but as a true innovation platform and center of excellence in Artificial Intelligence, from which global technical support is provided to leading international brands such as Hermès and L’Oréal.

Throughout the various presentations, the idea was reinforced that the market is going through a decisive turning point. The evolution toward increasingly intelligent and autonomous management systems is already a reality within reach of Portuguese SMEs.

AI is no longer just a content-generation tool; it has evolved into autonomous agents capable of acting directly on business processes. The next step points to Intelligent/Goal-Driven AI, in which systems will act in pursuit of objectives, with greater autonomy and capacity for initiative.

Cegid Pulse: real productivity gains

The event’s main technology highlight was Cegid Pulse and its integration with Cegid ERP Evolution. Several indicators were presented demonstrating the impact of this technology on operational efficiency.

The use of virtual agents and Cegid Pulse tripled visits to the support forum, autonomously answering 60% of the questions asked, with an 80% helpfulness rate. At the same time, there was a 9% reduction in average time per case, a 30% increase in the capacity of junior technicians, and a significant decrease in the time needed to diagnose internal incidents, from two to three hours to around 30 minutes.

As Tiago Costa Lima, Product Strategy Director at Cegid Portugal, highlighted, the goal is to provide AI that is “invisible” to the user but has a highly measurable impact on results. The system can take on complex tasks, such as bank reconciliations or month-end close simulations, allowing professionals to focus their efforts on higher-value decisions.

Parallel sessions

Throughout the Cegid Partner Summit, INCENTEA attended several sessions dedicated to strengthening the solutions portfolio, namely Cegid PHC, Cegid Primavera, and Eye Peak.

Among the specialized solutions, the highlights were Cegid Docs & Document AI, with over 90% accuracy in automatically reading and posting invoices; Cegid Fiscal Automation, prepared for the transition to mandatory e-invoicing planned for 2027; and Eye Peak, which presented new mobile terminals and features aimed at optimizing warehouse management and logistics operations.

Inspirational moment: “The scarcest resource is attention”

One of the most memorable moments of the event was delivered by Professor Luís Filipe Reis, a faculty member at Porto Business School and FEP, who shared a particularly relevant reflection on leadership and management:

“In today’s organizations, the scarcest resource is not time, it is attention. Management’s great responsibility is to build differentiation and to have the courage to say ‘no’ to what does not add value.”

Luís Filipe Reis argued that every strategic decision must have a direct impact on creating value for the customer or increasing operational efficiency, otherwise we risk falling into the illusion of motion without results.

New visual identity: “Own What’s Next”

Diana Silva, Head of Marketing, presented the renewal of the Cegid brand identity. Keeping the blue color and the original logo, the brand is evolving toward more human, modern, and approachable communication, relying on real photography, dynamic visual elements, and a new typeface.

The transformation takes shape in the brand’s new global tagline, “Own What’s Next,” reinforcing Cegid’s ambition to lead the future of management starting from the present.

The launch of the AI Transformation Award was also announced, a distinction designed to recognize the partners responsible for the Artificial Intelligence projects with the greatest impact and added value for their customers.

INCENTEA among Cegid’s top 3 New Business partners

INCENTEA was recognized by Cegid as one of its three largest New Business partners, a ranking that highlights the organization’s ability to generate growth, win new customers, and drive high-impact digital transformation projects in the market.

INCENTEA’s participation in the Cegid Partner Summit 2026 once again reflects its commitment to helping companies adopt useful, secure technology focused on concrete results.

Technology has clear benefits, but there is a question we don’t always ask: what might we lose when we choose to use technology?

We live in an era in which technology has stopped being an option and become a condition of competitiveness. Automation, collaborative systems, process digitalization, and artificial intelligence are now part of everyday life in organizations.

The benefits are clear. Technology brings efficiency, speed, access to data, and better decision-making. It helps reduce repetitive tasks, systematize processes, and free up time for higher-value activities.

But there is a question we don’t always ask: what might we lose when we choose to use technology?

This is not a reflection against innovation. Technology is a lever of progress. The problem is not the technology itself, but how we decide to use it.

In many digital transformation processes, the pattern repeats itself: a need is identified, a solution is sought, the tool is implemented, and everything is expected to work better. But that is not always what happens. How many solutions that made sense on paper ended up complicating the work? How many promises of efficiency created noise, resistance, or distance between people?

Perhaps it is because we sometimes automate without deeply understanding the work in question. We remove context, nuance, and the ability to handle exceptions. We confuse speed with improvement, forgetting that doing more things faster does not mean doing them better.

It is not technology that dehumanizes organizations. What can dehumanize them are poorly considered decisions: what to automate, who to involve, what impacts to anticipate, and which human dimensions to preserve.

This is precisely where people management plays an essential role. If we argue that Human Resources is a strategic function, it cannot stay on the sidelines of these choices. A new tool is not just a technical or top-management decision. It changes people’s daily experience: how they work, communicate, collaborate, and relate to the organization.

That is why people management must see itself as a co-author of technological transformation, with three responsibilities.

The first is to put people at the center, evaluating not only what technology makes possible, but also its impact on employees’ day-to-day work. Before digitalizing or automating, it is important to ask why, how, and with what impact.

The second is to create contexts of trust. Resistance to change often stems from uncertainty more than from an inability to adapt. It is up to people management to create space for communication, listening, and participation.

Cegid Pulse: turn your company’s data into strategic decisions

Companies generate thousands of data points every day from finance, sales, operations, and human resources. However, without a solution that lets them analyze this information quickly and intuitively, much of that potential goes untapped. This is where Cegid Pulse stands out as a Business Intelligence tool that helps organizations turn data into knowledge and better-informed decisions.

To showcase the full potential of this solution, Incente will hold an exclusive webinar demonstrating, through practical examples, how Cegid Pulse can help companies in different sectors improve their analysis and management capabilities.

What is Cegid Pulse?

Cegid Pulse is a Business Intelligence solution designed to provide an integrated view of company information. Through intuitive dashboards, key performance indicators (KPIs), and dynamic reports, it lets you track business performance in real time and quickly identify opportunities for improvement.

By centralizing information from different systems, Cegid Pulse eliminates the need for scattered spreadsheets or manually built reports. This gives managers access to reliable, up-to-date information presented visually, making decision-making easier.

In a market where response speed makes all the difference, having immediate access to the business’s key indicators is a significant competitive advantage.

Why is Business Intelligence increasingly important?

Digital transformation has brought an exponential increase in the amount of data available to companies. However, data alone does not generate value. It is the ability to analyze and interpret it that makes it possible to improve processes, reduce costs, and identify new growth opportunities.

A Business Intelligence platform like Cegid Pulse lets you track the organization’s performance through consolidated, always up-to-date information. Instead of going through multiple files or waiting for reports to be prepared, managers can consult personalized dashboards and get a clear picture of the state of the business in a matter of seconds.

This approach makes it possible to detect deviations earlier, track strategic objectives, and base decisions on concrete information.

How Cegid Pulse helps improve business management

One of Cegid Pulse’s greatest advantages is its ability to turn complex information into simple, easily understandable indicators. Dashboards can be adapted to the needs of each department, allowing each user to see only the information relevant to their role.

In finance, it is possible to track indicators such as billing, margin, profitability, or cash flow. Sales teams, in turn, can analyze sales performance, customer trends, and goal attainment. Operations managers can monitor productivity, efficiency, and other business-critical indicators.

By providing real-time information, Cegid Pulse reduces the time spent preparing reports and increases organizations’ ability to respond to new challenges.

About INCENTEA

INCENTEA is a multinational company headquartered in Portugal, specializing in the implementation, integration, and support of business management information systems and IT infrastructure. With an established presence in eight markets and a strategic goal of Iberian leadership, the group stands out for its innovative approach and its ability to deliver technology solutions tailored to its customers’ specific needs.

Its highly skilled and certified team combines technical knowledge with a strategic business vision, ensuring the optimization of business processes. INCENTEA maintains an ongoing commitment to innovation and excellence, promoting the sustainable growth and digital transformation of the organizations it supports.

INCENTEA Convention 2026 reinforces vision, culture, and ambition for the future.

INCENTEA held its 2026 Convention, one of the most significant moments on the organization’s internal calendar, bringing together employees, partners, and customers at an event that reinforced the importance of people, shared vision, and the strategic ambition that has guided the company’s growth. The event once again showed that great organizations are built not only on technology, strategy, or results, but above all on teams aligned by a common purpose.

Led by Board Member Luís Barreiro, the session highlighted an INCENTEA that is more ambitious in conquering the Iberian market, more international through its consolidation in Portuguese-speaking markets, and increasingly prepared to lead its customers’ digital transformation.
Among the milestones presented were strategic operations that strengthened the company’s international presence, such as the acquisition of F3M Angola, which expanded its ability to operate in the Angolan market with a focus on Cegid solutions; the integration of Dragomar in Spain; and the equity stake in Kaizen Tech, reinforcing its commitment to industrial solutions for larger companies.
The Convention also highlighted continued investment in innovation, with a focus on Artificial Intelligence initiatives and new security solutions developed in-house, aligned with frameworks such as ISO 27001. These solutions allow customers to implement protection measures in a modular and progressive way, strengthening organizations’ technological maturity.
INCENTEA’s evolution is also reflected in the numbers: 369 employees, 36,000 training hours in 2025, and a geographic presence spread across Portugal, international markets, and remote employees. Luís Barreiro also underlined INCENTEA’s move into the Small Midcap segment, joining a select group of about 300 companies in Portugal.

Organizational culture was also in the spotlight with the INCENTEA Move Together initiative, which promotes healthy lifestyle habits, walks, nutrition tips, and moments of genuine connection, contributing to well-being and to reducing stress in everyday life.
One of the most symbolic moments of the Convention was the tribute to Caiado, a longstanding INCENTEA customer. The award, presented by Filipe Fonseca, celebrated a relationship built on trust and closeness over decades. “Caiado is part of INCENTEA’s history, and perhaps we are also part of Caiado’s history,” he said. In response, Paula Caiado reinforced the spirit of continuity: “We will try to continue for another 50 years.”
The keynote by Ricardo Cabete, an expert in Emotional Intelligence, brought messages of inspiration and reflection, underlining the impact that small changes in attitude can have on individual and collective performance.
In the closing message, CEO and Board Member António Poças thanked everyone for their joint effort, reinforced the culture of continuous improvement, and highlighted the role of ambition in INCENTEA’s growth. For the coming years, the company’s goals include doubling revenue and profitability, increasing efficiency, and strengthening its presence among Corporate customers. On Artificial Intelligence, he left one of the most memorable messages of the event:

He also recalled the storm in Leiria, highlighting the resilience and mutual support shown by the team, a moment that reflected the strength of the internal culture.
More than an annual gathering, INCENTEA Convention 2026 established itself as a moment of strategic alignment and reinforcement of organizational culture, strengthening the bond between employees, partners, and customers. This year’s edition shows an INCENTEA that is growing and continues to evolve without losing what sets it apart: closeness, trust, and a genuine focus on people.

What defined this edition?
Strong culture. Genuine atmosphere.

INCENTEA thanks all the employees, partners, and customers who took part in the 22nd edition of the Convention, strengthening the relationships of trust that are essential to our shared growth.
CILIS, BCP, Bourbon Automotive Plastics Marinha Grande AS, BuildUpValue, Caiado, CBRE, Cegid, Cleanwatts, Cubo Drive, S.A., Embalagem do Futuro, Filedoc, Forvis Mazars, Glose, Hornetsecurity, HPE, Humangext, Iberoalpla Portugal, lda, Innov3D Lda, Itancia, JLM – Consultores de Gestão, Lda., Kaizen Tech, Leadzai, Lubrigaz, Luz Saúde, Media Gate, MedicineOne, Mercatura, Tecnologias de Informacao Lda, Millennium BCP, Moneris, Moving2U, Lda., NERLEI CCI, Novo Banco, NYV Capital, Politécnico de Leiria, PR Gate, Primavera, Rações Zêzere, S.A., RRgest, Lda, Sage, Sisqual, TD SYNNEX, Tranquilidade and Winsig.

See some of the highlights from this event

INCENTEA Cabo Verde is Cegid Partner of the Year 2025.

INCENTEA attended the Cegid Executive Kickoff 2026, held on February 25 at the Champalimaud Foundation in Lisbon, reinforcing its commitment to innovation, continuous learning, and alignment with Cegid’s strategic vision.

This exclusive event brought together leading partners to reflect on the future of the Cegid ecosystem, from the 2026 commercial strategy to the role of partners, including the growing impact of the challenges and opportunities of Artificial Intelligence, Digital Transformation, and Cloud in creating new business opportunities.

The Cegid Partner Awards were presented at this event, recognizing the performance of the brand’s technology partners across the various markets in which it operates, and this year brought INCENTEA Cabo Verde to the stage as the winner of Partner of the Year 2025.

This award is a recognition of excellence within the Cegid partner network, highlighting INCENTEA Cabo Verde as one of the main drivers of value, closeness, and adoption of Cegid solutions in its customers’ businesses.

Since its first Cegid award, INCENTEA has continued to collect trophies, including the most recent Cegid Digital Transformation Award in 2024 and multiple Partner of the Year titles in international markets such as Angola, Mozambique, and Cape Verde.

This award reinforces the consistency of the work carried out in the Cape Verdean market, as well as the trust of customers and partners in the solutions implemented by INCENTEA, continuing to drive digital transformation and the growth of organizations in the country.

Achievements like these honor us and reinforce the importance of collaboration, knowledge sharing, and the ambition to grow side by side to deliver value and innovative solutions to our customers.

About INCENTEA

INCENTEA is a multinational company headquartered in Portugal, specializing in the implementation, integration, and support of business management information systems and IT infrastructure. With an established presence in eight markets and a strategic goal of Iberian leadership, the group stands out for its innovative approach and its ability to deliver technology solutions tailored to its customers’ specific needs.

Its highly skilled and certified team combines technical knowledge with a strategic business vision, ensuring the optimization of business processes. INCENTEA maintains an ongoing commitment to innovation and excellence, promoting the sustainable growth and digital transformation of the organizations it supports.