INCENTEA
We cover the entire solution lifecycle
At inCentea, we believe that a deep understanding of our Clients’ business and needs is the essential starting point for delivering truly effective, value-added solutions.
We work side by side with our Clients to identify the most suitable solution for each challenge, making every project unique. To do so, we rely on:
- Strategic partnerships with other organizations;
- A dedicated, professional, and technically qualified team, certified in the products we integrate;
- An ongoing commitment to staying current and achieving excellence, delivering a differentiated, value-added service.
Global Proposal
Thanks to our strategic positioning and the partnerships we maintain, inCentea offers a global proposal that covers the entire lifecycle of an information system.
It all begins with a rigorous requirements-gathering phase — the foundation for the success of any project.
We use implementation methodologies tailored to each Client’s reality, ensuring deadlines are met and the defined objectives are achieved.
Our support services are competent and always available, ensuring that solutions remain up to date, optimized, and aligned with our Clients’ business growth.
Solution Implementation
The implementation of an integrated system aims to:
- Install and configure the applications according to the organization’s requirements;
- Develop additional functionality to expand the potential of the solutions;
- Train users and support them as they adapt to the new solution.
To achieve these objectives, we use suitable methodologies that provide the right tools to ensure a successful implementation — whether in Management systems or other areas.
Maintenance and Continuous Improvement
After implementation, the maintenance phase begins, in which we provide effective technical support through application update and service contracts that ensure the whole system runs smoothly.
In this phase, we offer:
- Technical support by phone, remotely, or on site;
- Ongoing training so users develop their skills and get the most out of the applications;
- Continuous monitoring and improvement to ensure return on investment.
Our employees receive constant training on new features and methodologies, keeping them at the forefront at all times.
Support Contracts
The inCentea support contract guarantees Clients:
- Privileged access to our services;
- Continuity in the provision of technical support;
- Advantageous financial terms.
Types of support available:
- Service Desk: Phone support with remote interventions;
- Personalized: On-site support at the Client’s premises;
- Proactive: Scheduled interventions for monitoring and problem prevention.
Contract features:
- Automatic annual renewal;
- Full coverage (Service Desk, Personalized, and Proactive);
- Based on a credit package;
- Payment by Direct Debit (SDD).
Clients with an active contract also have access to the INCENTEA Client Portal, where they can manage requests, view reports, check balances, and follow all activities with maximum convenience.
Talk to us about the right solution for your business
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