{"id":6403,"date":"2026-08-01T12:15:56","date_gmt":"2026-08-01T12:15:56","guid":{"rendered":"https:\/\/incentea.com\/pt\/?post_type=casestudies&p=6403"},"modified":"2026-07-31T16:53:48","modified_gmt":"2026-07-31T16:53:48","slug":"microsoft-business-central-isq","status":"publish","type":"casestudies","link":"https:\/\/incentea.com\/pt\/casestudies\/microsoft-business-central-isq\/","title":{"rendered":"ISQ"},"content":{"rendered":"[vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”top” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”light” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” class=”heroSlider” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_row_inner equal_height=”yes” content_placement=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”column_reverse” column_direction_phone=”column_reverse” constrain_group_1=”yes” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner top_padding_desktop=”25%” bottom_padding_desktop=”10%” left_padding_desktop=”12%” constrain_group_101=”yes” right_padding_desktop=”12%” top_padding_tablet=”10%” constrain_group_102=”yes” bottom_padding_tablet=”10%” left_padding_tablet=”7%” constrain_group_103=”yes” right_padding_tablet=”7%” top_padding_phone=”10%” constrain_group_104=”yes” bottom_padding_phone=”10%” left_padding_phone=”7%” constrain_group_105=”yes” right_padding_phone=”7%” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#0216CC” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”custom” bottom_left_border_radius=”40px” column_link_target=”_self” overflow=”visible” el_class=”m-br0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]\n
Microsoft Dynamics 365 Business Central<\/span><\/div>\n[\/vc_column_text][vc_custom_heading text=”ISQ – Centro de Interface e Tecnologia” font_container=”tag:h1|text_align:left|color:%23FFFFFF” use_theme_fonts=”yes” css=””][vc_column_text css=”” text_direction=”default”]Para apoiar o seu processo de transforma\u00e7\u00e3o digital, o ISQ implementou o Microsoft Business Central com o apoio da INCENTEA, criando uma plataforma centralizada que permitiu uniformizar a gest\u00e3o comercial, consolidar a informa\u00e7\u00e3o dos clientes e aumentar a efici\u00eancia operacional.[\/vc_column_text][nectar_btn size=”medium” button_style=”regular” button_color_2=”Accent-Color” solid_text_color_override=”#FFFFFF” icon_family=”none” el_class=”button-blue-bullet” text=”Solu\u00e7\u00f5es” url=”\/pt\/solucoes”][\/vc_column_inner][vc_column_inner constrain_group_100=”yes” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” 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full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”5%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” centered_text=”true” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” 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Engenharia, Consultoria, Inspe\u00e7\u00e3o, Ensaios, Investiga\u00e7\u00e3o e Desenvolvimento (I&D), e Inova\u00e7\u00e3o<\/span><\/h4>\n[\/vc_column_text][divider line_type=”No Line”][vc_column_text css=”” text_direction=”default”]\n

Com 60 anos de experi\u00eancia o ISQ \u00e9 uma refer\u00eancia nacional e internacional em consultoria t\u00e9cnica, forma\u00e7\u00e3o especializada e certifica\u00e7\u00e3o para a ind\u00fastria, disponibilizando solu\u00e7\u00f5es para diversas \u00e1reas.<\/h3>\n[\/vc_column_text][divider line_type=”No Line” custom_height=”60″][nectar_video_lightbox link_style=”play_button_2″ nectar_play_button_color=”Extra-Color-2″ image_url=”6408″ hover_effect=”defaut” box_shadow=”none” border_radius=”20px” play_button_size=”larger” video_url=”https:\/\/youtu.be\/hxcQOhMzOwc”][vc_column_text css=”” text_direction=”default”]\n

A INCENTEA Core \u00e9 agora INCENTEA \u2013 Technology for People<\/span><\/p>\n[\/vc_column_text][divider line_type=”No Line” custom_height=”20px”][nectar_btn size=”medium” button_style=”regular” button_color_2=”Accent-Color” solid_text_color_override=”#FFFFFF” icon_family=”none” el_class=”button-blue-bullet” text=”Saber mais” url=”#formulario”][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/6″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”top” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”5%” constrain_group_1=”yes” bottom_padding=”5%” left_padding_desktop=”10%” right_padding_desktop=”10%” left_padding_phone=”5%” constrain_group_6=”yes” right_padding_phone=”5%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column right_padding_desktop=”5%” right_padding_tablet=”0%” right_padding_phone=”0%” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]O Cliente<\/strong><\/p>\n

Fundado em 1965, o ISQ come\u00e7ou com foco no setor da soldadura, com tecnologia inovadora e essencial para o crescimento da ind\u00fastria em Portugal. Nos anos 80, expandiu as suas atividades para outras \u00e1reas, como meio ambiente, seguran\u00e7a, metrologia, inspe\u00e7\u00f5es de instala\u00e7\u00f5es e equipamentos el\u00e9tricos e de constru\u00e7\u00e3o, al\u00e9m de ensaios de seguran\u00e7a de bens e equipamentos.<\/p>\n

A aposta na internacionaliza\u00e7\u00e3o come\u00e7a no in\u00edcio dos anos 2000, seguido da diversifica\u00e7\u00e3o de servi\u00e7os e aposta na ind\u00fastria 4.0. Em todo o nosso percurso e ao longo de todas estas \u00e1reas, manteve a aposta na Inova\u00e7\u00e3o, Qualidade e Seguran\u00e7a como pilares fundamentais do seu trabalho. [\/vc_column_text][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]O Desafio<\/strong><\/p>\n

Ao longo dos anos, as diferentes unidades de neg\u00f3cio do ISQ desenvolveram sistemas e processos pr\u00f3prios para responder \u00e0s suas necessidades espec\u00edficas. Esta evolu\u00e7\u00e3o originou um ecossistema tecnol\u00f3gico muito heterog\u00e9neo, onde a informa\u00e7\u00e3o estava dispersa por v\u00e1rias plataformas que n\u00e3o comunicavam entre si.<\/p>\n

O principal desafio consistia em centralizar e uniformizar a informa\u00e7\u00e3o comercial, garantindo uma vis\u00e3o global do cliente e da atividade da organiza\u00e7\u00e3o. Al\u00e9m disso, era fundamental alinhar as diferentes \u00e1reas de neg\u00f3cio em torno de processos comuns, criando uma base s\u00f3lida para a transforma\u00e7\u00e3o digital e para uma gest\u00e3o mais eficiente da informa\u00e7\u00e3o.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#FAFAFA” scene_position=”center” left_padding_desktop=”5%” right_padding_desktop=”5%” text_color=”dark” text_align=”center” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/6″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][divider line_type=”No Line” custom_height=”30″][nectar_single_testimonial testimonial_style=”bold” color=”Accent-Color” quote=”Cada unidade de neg\u00f3cio tinha a sua pr\u00f3pria plataforma e a sua gest\u00e3o comercial. Hoje temos uma vis\u00e3o global e integrada da organiza\u00e7\u00e3o.” name=”Jo\u00e3o Safara” subtitle=”Executive Board Member da ISQ”][divider line_type=”No Line” custom_height=”30″][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/6″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”100px” equal_height=”yes” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#233DEC” scene_position=”center” top_padding=”5%” bottom_padding=”5%” left_padding_desktop=”10%” right_padding_desktop=”10%” left_padding_phone=”5%” constrain_group_6=”yes” right_padding_phone=”5%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]A Solu\u00e7\u00e3o INCENTEA<\/strong><\/span><\/p>\n

Para responder aos desafios de dispers\u00e3o da informa\u00e7\u00e3o e falta de uniformiza\u00e7\u00e3o dos processos, a INCENTEA implementou uma solu\u00e7\u00e3o de gest\u00e3o comercial integrada, suportando a estrat\u00e9gia de transforma\u00e7\u00e3o digital do ISQ e promovendo uma vis\u00e3o \u00fanica sobre clientes, oportunidades e atividade comercial.<\/span><\/p>\n

    \n
  • Implementa\u00e7\u00e3o de uma plataforma centralizada para gest\u00e3o da informa\u00e7\u00e3o comercial;<\/span><\/li>\n
  • Uniformiza\u00e7\u00e3o dos processos e m\u00e9todos de trabalho entre as diferentes unidades de neg\u00f3cio;<\/span><\/li>\n
  • Consolida\u00e7\u00e3o da informa\u00e7\u00e3o de clientes, propostas e intera\u00e7\u00f5es numa \u00fanica fonte de dados.<\/span><\/li>\n<\/ul>\n[\/vc_column_text][divider line_type=”No Line” custom_height=”10″][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]Os Resultados<\/strong><\/span><\/p>\n

    A implementa\u00e7\u00e3o da nova plataforma permitiu ao ISQ eliminar a dispers\u00e3o da informa\u00e7\u00e3o comercial e obter uma vis\u00e3o integrada dos seus clientes e oportunidades de neg\u00f3cio. A centraliza\u00e7\u00e3o dos dados aumentou a qualidade da informa\u00e7\u00e3o dispon\u00edvel e facilitou o acompanhamento da atividade comercial em toda a organiza\u00e7\u00e3o.<\/span><\/p>\n

    A uniformiza\u00e7\u00e3o dos processos trouxe ganhos significativos de efici\u00eancia operacional, permitindo respostas mais r\u00e1pidas e informadas aos clientes. 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