{"id":8616,"date":"2026-08-01T12:15:56","date_gmt":"2026-08-01T12:15:56","guid":{"rendered":"https:\/\/incentea.com\/pt\/noticias\/casestudies\/isq\/"},"modified":"2026-10-17T18:08:48","modified_gmt":"2026-10-17T18:08:48","slug":"isq","status":"publish","type":"casestudies","link":"https:\/\/incentea.com\/pt\/en\/casestudies\/microsoft\/isq\/","title":{"rendered":"ISQ"},"content":{"rendered":"[vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”top” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”light” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” class=”heroSlider” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_row_inner equal_height=”yes” content_placement=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”column_reverse” column_direction_phone=”column_reverse” constrain_group_1=”yes” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner top_padding_desktop=”25%” bottom_padding_desktop=”10%” left_padding_desktop=”12%” constrain_group_101=”yes” right_padding_desktop=”12%” top_padding_tablet=”10%” constrain_group_102=”yes” bottom_padding_tablet=”10%” left_padding_tablet=”7%” constrain_group_103=”yes” right_padding_tablet=”7%” top_padding_phone=”10%” constrain_group_104=”yes” bottom_padding_phone=”10%” left_padding_phone=”7%” constrain_group_105=”yes” right_padding_phone=”7%” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#0216CC” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”custom” bottom_left_border_radius=”40px” column_link_target=”_self” overflow=”visible” el_class=”m-br0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]\n
Microsoft Dynamics 365 Business Central<\/span><\/div>\n[\/vc_column_text][vc_custom_heading text=”ISQ – Interface and Technology Center” font_container=”tag:h1|text_align:left|color:%23FFFFFF” use_theme_fonts=”yes” css=””][vc_column_text css=”” text_direction=”default”]To support its digital transformation process, ISQ implemented Microsoft Business Central with the support of INCENTEA, creating a centralized platform that made it possible to standardize sales management, consolidate customer information and increase operational efficiency.[\/vc_column_text][nectar_btn size=”medium” button_style=”regular” button_color_2=”Accent-Color” solid_text_color_override=”#FFFFFF” icon_family=”none” el_class=”button-blue-bullet” text=”Solutions” url=”\/pt\/solucoes”][\/vc_column_inner][vc_column_inner constrain_group_100=”yes” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” 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column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”5%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” centered_text=”true” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” left_padding_desktop=”10%” constrain_group_2=”yes” right_padding_desktop=”10%” left_padding_tablet=”0%” constrain_group_4=”yes” right_padding_tablet=”0%” left_padding_phone=”0%” constrain_group_6=”yes” right_padding_phone=”0%” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” 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column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]\n

Engineering, Consulting, Inspection, Testing, Research and Development (R&D), and Innovation<\/span><\/h4>\n[\/vc_column_text][divider line_type=”No Line”][vc_column_text css=”” text_direction=”default”]\n

With 60 years of experience, ISQ is a national and international reference in technical consulting, specialized training and certification for industry, providing solutions for a variety of areas.<\/h3>\n[\/vc_column_text][divider line_type=”No Line” custom_height=”60″][nectar_video_lightbox link_style=”play_button_2″ nectar_play_button_color=”Extra-Color-2″ image_url=”6408″ hover_effect=”defaut” box_shadow=”none” border_radius=”20px” play_button_size=”larger” video_url=”https:\/\/youtu.be\/hxcQOhMzOwc”][vc_column_text css=”” text_direction=”default”]\n

INCENTEA Core is now INCENTEA \u2013 Technology for People<\/span><\/p>\n[\/vc_column_text][divider line_type=”No Line” custom_height=”20px”][nectar_btn size=”medium” button_style=”regular” button_color_2=”Accent-Color” solid_text_color_override=”#FFFFFF” icon_family=”none” el_class=”button-blue-bullet” text=”Learn more” url=”#formulario”][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/6″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”top” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”5%” constrain_group_1=”yes” bottom_padding=”5%” left_padding_desktop=”10%” right_padding_desktop=”10%” left_padding_phone=”5%” constrain_group_6=”yes” right_padding_phone=”5%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column right_padding_desktop=”5%” right_padding_tablet=”0%” right_padding_phone=”0%” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]The Client<\/strong><\/p>\n

Founded in 1965, ISQ started out focused on the welding sector, with innovative technology essential to the growth of industry in Portugal. In the 1980s, it expanded its activities into other areas, such as the environment, safety, metrology, inspection of electrical and construction installations and equipment, as well as safety testing of goods and equipment.<\/p>\n

Its commitment to internationalization began in the early 2000s, followed by diversification of services and a focus on Industry 4.0. Throughout our journey and across all of these areas, it has maintained its commitment to Innovation, Quality and Safety as fundamental pillars of its work. [\/vc_column_text][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]The Challenge<\/strong><\/p>\n

Over the years, ISQ’s different business units developed their own systems and processes to meet their specific needs. This evolution produced a very heterogeneous technology ecosystem, in which information was scattered across several platforms that did not communicate with each other.<\/p>\n

The main challenge was to centralize and standardize commercial information, ensuring a global view of the customer and of the organization’s activity. In addition, it was essential to align the different business areas around common processes, creating a solid foundation for digital transformation and for more efficient information management.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#FAFAFA” scene_position=”center” left_padding_desktop=”5%” right_padding_desktop=”5%” text_color=”dark” text_align=”center” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/6″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][divider line_type=”No Line” custom_height=”30″][nectar_single_testimonial testimonial_style=”bold” color=”Accent-Color” quote=”Each business unit had its own platform and its own sales management. Today we have a global, integrated view of the organization.” name=”Jo\u00e3o Safara” subtitle=”Executive Board Member da ISQ”][divider line_type=”No Line” custom_height=”30″][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/6″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”100px” equal_height=”yes” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#233DEC” scene_position=”center” top_padding=”5%” bottom_padding=”5%” left_padding_desktop=”10%” right_padding_desktop=”10%” left_padding_phone=”5%” constrain_group_6=”yes” right_padding_phone=”5%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]The INCENTEA Solution<\/strong><\/span><\/p>\n

To address the challenges of scattered information and lack of process standardization, INCENTEA implemented an integrated sales management solution, supporting ISQ’s digital transformation strategy and promoting a single view of customers, opportunities and commercial activity.<\/span><\/p>\n

    \n
  • Implementation of a centralized platform for managing commercial information;<\/span><\/li>\n
  • Standardization of processes and working methods across the different business units;<\/span><\/li>\n
  • Consolidation of customer, proposal and interaction information in a single data source.<\/span><\/li>\n<\/ul>\n[\/vc_column_text][divider line_type=”No Line” custom_height=”10″][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]The Results<\/strong><\/span><\/p>\n

    The implementation of the new platform allowed ISQ to eliminate the dispersion of commercial information and obtain an integrated view of its customers and business opportunities. Centralizing the data increased the quality of the information available and made it easier to track commercial activity across the organization.<\/span><\/p>\n

    The standardization of processes brought significant operational efficiency gains, enabling faster, better-informed responses to customers. 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    Discover the success story of ISQ with the implementation of Business Central, which made it possible to optimize operations, increase productivity and improve decision-making.<\/p>\n","protected":false},"author":7,"featured_media":8617,"template":"","categories":[157,16],"tags":[],"class_list":{"0":"post-8616","1":"casestudies","2":"type-casestudies","3":"status-publish","4":"has-post-thumbnail","6":"category-erp-software-de-gestao-empresarial","7":"category-microsoft"},"yoast_head":"\nMicrosoft Business Central - Case Study - ISQ - INCENTEA Portugal<\/title>\n<meta name=\"description\" content=\"ISQ success story with the implementation of Microsoft Business Central, which made it possible to optimize operations and improve decision-making.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/incentea.com\/pt\/casestudies\/microsoft\/isq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Microsoft Business Central - 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