{"id":4229,"date":"2025-09-25T13:41:02","date_gmt":"2025-09-25T13:41:02","guid":{"rendered":"https:\/\/incentea.com\/mz\/how-we-work\/"},"modified":"2026-10-15T17:33:39","modified_gmt":"2026-10-15T17:33:39","slug":"how-we-work","status":"publish","type":"page","link":"https:\/\/incentea.com\/mz\/en\/how-we-work\/","title":{"rendered":"How we work"},"content":{"rendered":"[vc_row type=&#8221;full_width_content&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;light&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; class=&#8221;heroSlider&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; 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tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; enable_animation=&#8221;true&#8221; animation=&#8221;fade-in-from-bottom&#8221; animation_easing=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; gradient_type=&#8221;default&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h4><span style=\"color: #233dec;\">INCENTEA<\/span><\/h4>\n[\/vc_column_text][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; left_padding_desktop=&#8221;15%&#8221; constrain_group_2=&#8221;yes&#8221; right_padding_desktop=&#8221;15%&#8221; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; 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column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h2>We cover the entire solution life cycle<\/h2>\n[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;2vh&#8221;][\/vc_column_inner][\/vc_row_inner][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]At inCentea, we believe that deeply understanding our Customers&#8217; business and needs is the essential starting point for delivering truly effective, value-adding solutions.<br \/>\nWe work side by side with our Customers to identify the most suitable solution for each challenge, making each project unique. To do this, we rely on:<\/p>\n<ul>\n<li style=\"text-align: left;\">Strategic partnerships with other organizations;<\/li>\n<li style=\"text-align: left;\">A dedicated, professional and technically qualified team, with certifications in the products we integrate;<\/li>\n<li style=\"text-align: left;\">An ongoing commitment to staying up to date and to excellence, offering a differentiated, value-adding service.<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; 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text_direction=&#8221;default&#8221;]Thanks to our strategic positioning and the partnerships we maintain, inCentea presents a global offering that covers the entire life cycle of an information system.<\/p>\n<p>It all begins with a rigorous requirements gathering \u2014 the foundation for the success of any project.<\/p>\n<p>We use implementation methodologies adjusted to each Customer&#8217;s reality, ensuring that deadlines are met and the defined objectives are achieved.<\/p>\n<p>Our support services are competent and always available, ensuring that solutions remain up to date, optimized and aligned with the growth of our Customers&#8217; business.<br \/>\n[\/vc_column_text][nectar_btn size=&#8221;medium&#8221; button_style=&#8221;regular&#8221; button_color_2=&#8221;Accent-Color&#8221; solid_text_color_override=&#8221;#FFFFFF&#8221; icon_family=&#8221;none&#8221; el_class=&#8221;button-blue-bullet&#8221; text=&#8221;Contacts&#8221; url=&#8221;https:\/\/incentea.com\/mz\/en\/contacts\/&#8221;][\/vc_column_inner][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; 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overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;Solution Implementation&#8221; font_container=&#8221;tag:h2|text_align:left|color:%2319045A&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221;][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;25px&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]The implementation of an integrated system aims to:<\/p>\n<ul>\n<li>Install and configure the applications according to the organization&#8217;s requirements;<\/li>\n<li>Develop additional functionality to expand the potential of the solutions;<\/li>\n<li>Train users and support them as they adapt to the new solution.<\/li>\n<\/ul>\n<p>To achieve these objectives, we use appropriate methodologies that provide the right tools to ensure implementation success \u2014 whether in Management systems or other areas.[\/vc_column_text][nectar_btn size=&#8221;medium&#8221; 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column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;Maintenance and continuous improvement&#8221; font_container=&#8221;tag:h2|text_align:left|color:%2319045A&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221;][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;25px&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]After implementation, the maintenance phase begins, in which we provide effective technical support through application update and service contracts that ensure the proper functioning of the entire system.<\/p>\n<p>In this phase, we offer:<\/p>\n<ul>\n<li>Technical support by phone, remotely or on site;<\/li>\n<li>Ongoing training so that users develop skills and get the most out of the applications;<\/li>\n<li>Monitoring and continuous improvement to ensure return on investment.<\/li>\n<\/ul>\n<p>Our employees receive constant training on new features and methodologies, always staying at the forefront.[\/vc_column_text][nectar_btn size=&#8221;medium&#8221; 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column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;Support Contracts&#8221; font_container=&#8221;tag:h2|text_align:left|color:%2319045A&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221;][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;25px&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]inCentea&#8217;s support contract guarantees Customers:<\/p>\n<ul>\n<li>Privileged access to our services;<\/li>\n<li>Continuity in the provision of technical support;<\/li>\n<li>Advantageous financial conditions.<\/li>\n<\/ul>\n<p>Types of support available:<\/p>\n<ul>\n<li><strong>Service Desk:<\/strong> Telephone support with remote interventions;<\/li>\n<li><strong>Personalized:<\/strong> On-site support at the Customer&#8217;s premises;<\/li>\n<li><strong>Proactive:<\/strong> Scheduled interventions for monitoring and problem prevention.<\/li>\n<\/ul>\n<p>Contract features:<\/p>\n<ul>\n<li>Automatic annual renewal;<\/li>\n<li>Full coverage (Service Desk, Personalized and Proactive);<\/li>\n<li>Based on a credit package;<\/li>\n<li>Payment by Direct Debit (SDD).<\/li>\n<\/ul>\n<p>Customers with an active contract also have access to the <a href=\"https:\/\/wall.incentea.com\/\"><strong>INCENTEA Customer Portal<\/strong>,<\/a> where they can manage requests, view reports, check balances and follow all activities with the greatest convenience.[\/vc_column_text][nectar_btn size=&#8221;medium&#8221; 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