HOW WE WORK

The right solution for every business

INCENTEA

We cover the entire solution life cycle

At inCentea, we believe that deeply understanding our Customers’ business and needs is the essential starting point for delivering truly effective, value-adding solutions.
We work side by side with our Customers to identify the most suitable solution for each challenge, making each project unique. To do this, we rely on:

Strategic partnerships with other organizations;
A dedicated, professional and technically qualified team, with certifications in the products we integrate;
An ongoing commitment to staying up to date and to excellence, offering a differentiated, value-adding service.

Global Offering

Thanks to our strategic positioning and the partnerships we maintain, inCentea presents a global offering that covers the entire life cycle of an information system.

It all begins with a rigorous requirements gathering — the foundation for the success of any project.

We use implementation methodologies adjusted to each Customer’s reality, ensuring that deadlines are met and the defined objectives are achieved.

Our support services are competent and always available, ensuring that solutions remain up to date, optimized and aligned with the growth of our Customers’ business.

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Solution Implementation

The implementation of an integrated system aims to:

Install and configure the applications according to the organization’s requirements;
Develop additional functionality to expand the potential of the solutions;
Train users and support them as they adapt to the new solution.

To achieve these objectives, we use appropriate methodologies that provide the right tools to ensure implementation success — whether in Management systems or other areas.

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Maintenance and continuous improvement

After implementation, the maintenance phase begins, in which we provide effective technical support through application update and service contracts that ensure the proper functioning of the entire system.

In this phase, we offer:

Technical support by phone, remotely or on site;
Ongoing training so that users develop skills and get the most out of the applications;
Monitoring and continuous improvement to ensure return on investment.

Our employees receive constant training on new features and methodologies, always staying at the forefront.

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Support Contracts

inCentea’s support contract guarantees Customers:

Privileged access to our services;
Continuity in the provision of technical support;
Advantageous financial conditions.

Types of support available:

Service Desk: Telephone support with remote interventions;
Personalized: On-site support at the Customer’s premises;
Proactive: Scheduled interventions for monitoring and problem prevention.

Contract features:

Automatic annual renewal;
Full coverage (Service Desk, Personalized and Proactive);
Based on a credit package;
Payment by Direct Debit (SDD).

Customers with an active contract also have access to the INCENTEA Customer Portal, where they can manage requests, view reports, check balances and follow all activities with the greatest convenience.

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