HOW WE WORK

The right solution for every business

INCENTEA

We cover the entire solution lifecycle

At inCentea, we believe that deeply understanding our Customers’ business and needs is the essential starting point for delivering truly effective, value-adding solutions.
We work side by side with our Customers to identify the most suitable solution for each challenge, making every project unique. To do this, we rely on:

Strategic partnerships with other organizations;
A dedicated, professional, and technically qualified team, with certifications in the products we integrate;
A continuous commitment to staying up to date and to excellence, offering a differentiated, value-adding service.

End-to-End Proposal

Thanks to our strategic positioning and the partnerships we maintain, inCentea offers an end-to-end proposal that covers the entire lifecycle of an information system.

It all starts with a rigorous requirements analysis — the foundation for the success of any project.

We use implementation methodologies tailored to each Customer’s reality, ensuring deadlines are met and the defined objectives are achieved.

Our support services are competent and always available, ensuring that solutions stay up to date, optimized, and aligned with the growth of our Customers’ business.

Contacts

Solution Implementation

The implementation of an integrated system aims to:

Install and configure the applications according to the organization’s requirements;
Develop additional features to expand the potential of the solutions;
Train users and support them as they adapt to the new solution.

To achieve these objectives, we use appropriate methodologies that provide the right tools to ensure implementation success — whether in Management systems or other areas.

Contacts

Maintenance and continuous improvement

After implementation, the maintenance phase begins, where we provide effective technical support through application update and service contracts that ensure the whole system runs smoothly.

In this phase, we offer:

Technical support by phone, remotely, or on-site;
Ongoing training so users develop skills and get the most out of the applications;
Monitoring and continuous improvement to ensure return on investment.

Our employees receive constant training on new features and methodologies, always staying at the forefront.

Contacts

Support Contracts

inCentea’s support contract guarantees Customers:

Privileged access to our services;
Continuity in the provision of technical support;
Favorable financial terms.

Types of support available:

Service Desk: Phone support with remote interventions;
Personalized: On-site support at the Customer’s premises;
Proactive: Scheduled interventions for monitoring and preventing problems.

Contract features:

Automatic annual renewal;
Full coverage (Service Desk, Personalized, and Proactive);
Based on a credit package;
Payment by Direct Debit (SDD).

Customers with an active contract also have access to the INCENTEA Customer Portal, where they can manage requests, view reports, check balances, and follow all activities with maximum convenience.

Contacts