HOW WE WORK

The right solution for every business

INCENTEA

We cover the entire solution lifecycle

At inCentea, we believe that a deep understanding of our Clients’ business and needs is the essential starting point for delivering truly effective, value-added solutions.
We work side by side with our Clients to identify the most suitable solution for each challenge, making every project unique. To do this, we rely on:

Strategic partnerships with other organizations;
A dedicated, professional and technically qualified team, with certifications in the products we integrate;
A continuous commitment to updating and excellence, offering a differentiated, value-added service.

Global Proposal

Thanks to our strategic positioning and the partnerships we maintain, inCentea offers a global proposal that covers the entire lifecycle of an information system.

It all starts with a rigorous requirements analysis — the foundation for the success of any project.

We use implementation methodologies adapted to each Client’s reality, ensuring deadlines are met and the defined objectives are achieved.

Our support services are competent and always available, ensuring that the solutions remain up to date, optimized and aligned with the growth of our Clients’ business.

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Solution Implementation

The implementation of an integrated system aims to:

Install and configure the applications according to the organization’s requirements;
Develop additional features to expand the potential of the solutions;
Train users and support them as they adapt to the new solution.

To achieve these goals, we use appropriate methodologies that provide the right tools to ensure implementation success — whether in Management systems or other areas.

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Maintenance and continuous improvement

After implementation, the maintenance phase begins, in which we provide effective technical support through application update and service contracts that ensure the proper functioning of the entire system.

In this phase, we offer:

Technical support by phone, remotely or on site;
Ongoing training so that users develop skills and get the most out of the applications;
Monitoring and continuous improvement to ensure return on investment.

Our employees receive constant training on new features and methodologies, always staying at the forefront.

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Support Contracts

The inCentea support contract guarantees Clients:

Privileged access to our services;
Continuity in the provision of technical support;
Advantageous financial terms.

Types of support available:

Service Desk: Phone support with remote interventions;
Personalized: On-site support at the Client’s premises;
Proactive: Scheduled interventions for monitoring and problem prevention.

Contract features:

Automatic annual renewal;
Full coverage (Service Desk, Personalized and Proactive);
Based on a credit package;
Payment by Direct Debit (SDD).

Clients with an active contract also have access to the INCENTEA Customer Portal, where they can manage requests, view reports, check balances and follow all activities with maximum convenience.

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